Frequently Asked Questions

Each product description sheet includes the available sizes for the product.

Complete our online form or visit an Ice-Watch retailer to have your watch sent to us. We cannot be held responsible for any damage caused by the improper possession or use of your watch.

You can also email us at support@icewatch.co.za

You can refer to the ATM of your watch. You can find the ATM corresponding to your model on the product sheet. All our watches are minimum 5 ATM. You can therefore wash your hands and take a shower with your watches. However, we advise you not to expose your watch for too long and/or too often to water, especially for straps made of natural materials (leather, fabric, etc.).

Our watches comply with European standards. However, it is possible that you may develop an allergy to silicone or other materials. Do not hesitate to consult a doctor if the problem persists.
You can send us a request via the online form. Alternatively you can email support@icewatch.co.za to enquire about a replacement loop.

The reference is located on the back of the watch, on the steel part.

Each product description sheet includes information on its availability. If you have the option to add it to your basket, it is in stock. Otherwise, and via your email address, you will be able to be alerted when it is in stock again.
Complete our online form or email support@icewatch.co.za to have your watch sent to us. We cannot be held responsible for any damage caused by the improper possession or use of your watch.

ATM corresponds to the different levels of water resistance of a watch.

Water resistance:

  • Sweating


3 ATM:

  • Washing hands
  • Washing a car


5 ATM:

  • Bath or shower
  • Splashing
  • In the rain


10 ATM:

  • Sporty swimming
  • Water sports


20 ATM / 30 ATM :

  • Snorkeling
  • Not suitable as a diving watch!
A chronograph watch is equipped with an additional mechanism, visible on the dial of the watch, which allows the duration of an event to be counted. The aim is to measure elapsed time by triggering the system on demand. The chronograph is composed of a central hand and can sometimes display minutes and more rarely hours. Indeed, it is only supposed to measure short periods of time.

The water resistance of watches is understood for a new watch with gaskets, a glass and case in perfect condition. If the water resistance is ensured during manufacture and is proven when the watch leaves the workshops, it is not guaranteed 'for life'. The duration of this water resistance can vary over a more or less long period depending on the characteristics of the model, the use that is made of the watch and the care given to the watch. The normal aging of the gaskets that ensure water resistance is accelerated by thermal shocks or strong temperature variations that cause the watch to go from full sunlight to cold water or a humid environment.
We invite you to follow this tutorial to perform this operation yourself using the adjustment tool received when you purchased online. You can also go to one of the retailers of the Ice-Watch brand to change the size of the link bracelet. This type of modification may have a cost depending on the retailer.

Within the Ice-Watch brand, it is necessary to consider all watches divided into families or collections. Within the same collection, you can therefore find the same model/reference/sku in different colors, materials and sizes. Each collection corresponds to a style, time of your day, activity, mood, desire, taste, etc. We hope that these different collections allow you to appreciate our brand.

You can clean your watch strap simply by gently applying water and neutral soap. If cleaning requires opening your watch or more significant handling, only a professional equipped with the appropriate instruments will be able to do this without damaging your watch.

Salt water, acidity from perspiration, perfume and chemicals attack the various elements of the watch (strap, case or other internal elements) and reduce the duration of the water resistance. This is why we recommend regularly checking the condition of the watch and examining whether all the elements that contribute to water resistance are intact and in good condition: the crown, pushers, glass, gaskets. Do not use the crown or the pushers of the watch when you are in the water. If the watch is equipped with a screw-in crown, always check that the crown is screwed back in completely before going into the water.
If you notice any damage or anomalies, avoid any contact with water. Please note that water condensation under the watch glass or on the dial indicates that the watch is no longer waterproof and must be repaired by a professional as soon as possible. You can contact our online after-sales service or visit an Ice-Watch brand retailer so that they can send us your watch.

We use premium quality batteries that have a lifespan of approximately 2 years.
The warranty covers all parts except the battery, glass and strap. We cannot be held responsible for any damage caused by the improper possession or use of your watch. In the event of a watch failure due to a material or manufacturing defect, please complete our online form.

Our watches comply with European standards. However, it is possible that you may develop an allergy to silicone or other materials. Do not hesitate to consult a doctor if the problem persists.
We recommend that you go to a point of sale that distributes the brand to have the battery changed. This type of replacement may have a cost depending on the point of sale you go to. It is very important to have the battery changed very quickly if it no longer works, in order not to damage the movement. Only a professional equipped with the appropriate instruments will be able to replace the battery without damaging your watch.
In the event of a watch failure due to a material or manufacturing defect, please complete our online form or visit an Ice-Watch retailer so that they can send us your watch. You can find a retailer via the store locator page. We cannot be held responsible for any damage caused by the improper possession or use of your watch.