Return, refund and right of withdrawal when purchasing remotely

Return within 30 days

If you are not completely satisfied with the Product(s) ordered, you are entitled to a full refund (including VAT and other taxes but not delivery charges) if you return your order for any reason within fourteen (30) days from the date of delivery of the Product(s). The Refund only covers the returned Product(s). Your rights arising from a defective Product remain intact after the period of thirty (30) days.

In order to organize the return of the Product(s) ordered, follow the instructions below:

• Contact our support - support@icewatch.co.za
  
  Address
  Unit 140 Platinum Junction Business Park
  School Street
  Marconi Beam
  Milnerton
  Cape Town
  South Africa
  7441

Franklees will not cover the standard return postage. You will need to pay the standard return postage before you can proceed upon return of the product(s) ordered.

For the refund, Franklees will use the same means of payment as that used for the original transaction. In no event will you incur any costs resulting from such a refund.

If these conditions are not met, you will have to bear the direct costs associated with the return of the Product(s). You may also be liable if the value of the returned Product(s) diminishes as a result of being returned.

If you fail to return the Products with valid proof of purchase (invoice, bank statement, proof of payment or other), Franklees reserves the right to refuse a refund. If you return Products when they are used or damaged, Franklees reserves the right to deduct from the refund (or vice versa from claim from you) an amount equivalent to the reduction in value of the Products, which may be up to 100% of the purchase price.

Your refund may be withheld for up to thirty (30) days after the receipt by Franklees of the returned Products or proof that you have returned them to Franklees; whichever is the shorter. Please note that your bank may take longer to refund you.

If you made a group purchase and wish to return it for a refund, the entire set must be be returned. If the Products purchased are part of a special offer containing multiple Products (for example “buy 3 watches, but only pay for 2 of them”), all Products must be returned to qualify for a full refund. .