We hope you’ll love your new purchase!
However, if within 7 days of receiving it you’d like to return it, send it back to us together will all the original packaging. We’ll happily exchange it for something else, or give you a refund on your purchase price (less shipping costs).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, please email us to arrange a return number (RN). Once the RN is given, items may be returned in original condition, undamaged and no missing parts, and within 7 days of delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment method. Credit card refunds may take up to 10 days to reflect.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, please drop off or courier your product to: Ice-Watch South Africa, 26 6th Street Johannesburg Gauteng ZA 2090.
You will be responsible for paying for your own shipping costs for returning your item (unless the item is DOA). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.